Lisa Merriam

Brand Strategy

The Toyota Brand Bounces Back

Transportation Secretary Ray La Hood sent Toyota stock into a nosedive two years ago when he told a congressional House Appropriations subcommittee, “My advice is, if anybody owns one of these vehicles, stop driving it.” Jay Leno quipped, “Things are not looking good for Toyota. In fact, today, two crash test dummies refused to get …

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Greyhound’s Negative Brand: When Your Brand Is a Symbol of Awfulness

Greyhound’s negative brand made headlines when Alec Baldwin went on a rant. He “apologized” for his boorish behavior on a recent American Airlines flight by slamming the airline’s service, claiming: “Filthy planes, barely edible meals,” making “air travel experience as inelegant as possible,” and making “flying a Greyhound bus experience.” Predictably, a Greyhound representative has …

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You Can’t Rebrand Ground Zero

New York City Mayor Michael Bloomberg is suggesting we rebrand Ground Zero. At a speech on September 6th near the Ground Zero site, he said “The time has come to call those 16 acres what they are: The World Trade Center and the National September 11 Memorial and Museum.” Good luck with that. Mayor Bloomberg …

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