Lisa Merriam

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GM Smashes Its U.S. Recall Record and the Idea of a “New GM”

Yesterday, GM announced yet more recalls that brought the total number of vehicle call-backs to an all-time record. The damage to an already hurting brand–see “Switchgate”–is incalculable. The idea of a “new GM” is taking a beating. Toyota suffered similar negative press several years ago, but the strength of its brand, built over decades, helped

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Manufacturing.net: Addressing The Demographic Challenge Of Knowledge Management

Working with Everbrand, we helped rebrand a revolutionary technology for corporate knowledge management: Auros. Writing with Jeff Moffa, Vice President for Knowledge Systems at Auros, we wrote this article for Manufacturing.net: What happens when your company experts retire or move to another company, taking your corporate knowledge with them?

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