Lisa Merriam

Online Review Sites: Critical to Your Brand, Reputation and Business

Online review sites are a critical part of brand management. Brand ratings and reviews drive traffic to your site–search engines like Google give top ranking to sites like Yelp.com. Done well, they can either drive new business or drive customers away. Managing your online reputation and interacting with customers and potential customers on these sites …

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Online Review Sites: Critical to Your Brand, Reputation and Business

Online review sites are a critical part of brand management. Brand ratings and reviews drive traffic to your site–search engines like Google give top ranking to sites like Yelp.com. Done well, they can either drive new business or drive customers away. Managing your online reputation and interacting with customers and potential customers on these sites …

Online Review Sites: Critical to Your Brand, Reputation and Business Read More »

Brand Trust Is in Decline: Reputation Institute Recommendations

Brand trust is in decline. In the week that saw #BoycottInNOut and #BurnNike, I had the pleasure of interviewing Kylie Wright-Ford of the Reputation Institute for the American Marketing Association New York. We talked about  what companies can do to earn and keep trust in their reputations. Watch the interview here. The American Marketing Association’s Brilliance in …

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